Supporting household customers in power use Active implementation Electricity of Vietnam (EVN) has given the discounts on instructions from the Ministry of Industry and Trade after identifying the qualifying beneficiaries. EVN has also directed power corporations to resolve customer queries, complaints relating to electricity meters, prices and invoices and information about support policies. According to EVN’s report, as of May 12, 2020, EVN had issued discount invoices for 12.4 million customers (accounting for 43.94 percent of customers) for a total of nearly VND1.74 trillion. Of those, 11.06 million are household customers benefiting from a discount of VND391.67 billion; 1.35 million are non-household customers enjoying discount of VND1.31 trillion; 2,680 tourism facilities and 439 Covid-19 treatment facilities also received discounts of VND26.98 and VND4.59 billion, respectively Timely support EVN’s Head of Business Department Nguyen Quoc Dung said that information about the electricity price reduction and electricity prices were posted publicly at all transaction locations, and on customer care websites. For the tourism facilities, EVN has sent notices via SMS and emails asking eligible customers to provide necessary documents in accordance with the 2017 Law on Tourism. EVN also provided a tool of online electricity billing on the group’s website so that… Read full this story
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