XBOX, Nintendo Switch and PlayStation are being probed over fears their fees rip off gamers. The Competition and Markets Authority is investigating whether the console makers’ business practices are legal. It will focus on auto-renewals for online gaming contracts, cancellation and refund policies plus terms and conditions. Console users often pay for online services such as competing against rivals, communicating with other players, extra games and discounts. This can involve a annual membership, such as £39.99 for Xbox Live Gold or £49.99 for PlayStation Plus, which is often entered into on an auto-renewal basis. It means money is automatically taken from users. The CMA has asked the firms for information about gaming contracts to help “better understand their practices”. The watchdog is also calling on customers who use these services to get in touch with it and share their experiences to assist the investigation. The probe will seek to determine whether the contract terms are unfair, whether it is too difficult to cancel or obtain a refund and if the auto-renewal process is transparent. FUTURE PERFECT Stunning videos show off just how amazing next-gen games are going to look BACK TO BASIC Call of Duty ‘set to ditch specialists and… Read full this story
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Watchdog probes XBOX, Nintendo Switch and PlayStation amid fears their fees are ripping off gamers have 335 words, post on www.thesun.co.uk at April 5, 2019. This is cached page on Bach Thien. If you want remove this page, please contact us.